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Pactum Factum - Dispute Resolution Associates
 
Why Choose Us?
 
We have practiced in the private sector (for large fortune 100 companies and boutique sole proprietorships), public sector, non-profit sector, and have taught and trained in both the academic and corporate environments in the U.S. and abroad.  The breadth of our experience means that we are able to offer insights and skills that can uniquely serve the needs of your organization.  We do not apply a generic approach to our clients.  Instead, we have particularized training and keen ability to listen to the circumstances and interests of each individual client and to tailor our approach accordingly. 
 
With that in mind, a prospective client of Pactum Factum is advised not to hold preconceived notions of what our conflict resolution style and process might look like.  For example, people ask us about our mediation style, “Are you facilitative or evaluative?”   Our answer is:  “Neither.  And both. It depends on what time of day it is and what the parties need to assist them in their goal.”  Many attorneys who accompany parties to mediation, for example, expect the mediation to conform to a certain process and our process may or may not conform to such standardized expectations.We do not track our “wins.”  “Winning” does not necessarily mean settling cases; “winning” somehow implies that our ego is invested in the outcome.  Mediators who track the number of cases they have settled, we believe, could risk compromising their neutrality. 
 
We at Pactum Factum never lose sight of the fact that you, the client, are the one driving the outcome and the meaning of success. Ultimately, in addition to our collective training, skills and experience, what separates us from others is our understanding of the behavioral sciences.  We understand the Myth of Rationality and that, instead, human behavior and circumstances are predictably irrational.  Although we are experienced attorneys well trained in analytical reasoning, we do not hail reasoned and analytical dialogue as the prevailing mode of conflict management.  Rational choice theory is but one approach to negotiation and conflict, and not necessarily the most effective one where emotions, distrust and suspicions simply cannot be suspended even among people of good will and reason.  Through our understanding of neuroscience and emotions in the specialized field of Neuroleadership; as well as our ability to detect micro-expressions (and even lies), we can manage the human experience effectively and without relying upon faulty and insufficient ideology of how one “should” behave or “should” approach decision-making.  In short, we understand how real people feel and act; and how things happen in the real world.
 
Our techniques break new ground in the psychological dynamics of negotiation and dispute resolution, including correlating negotiation styles with success, collaborative research on emotion, micro-expression and lie detection, and the integration of neuroscience and decision analysis into every single stage of a  negotiation and mediation.
 
We consider ourselves a comprehensive dispute resolution firm, offering preventative services such as harassment and other training, and workplace investigations; as well as support once a dispute has formed.